WASHINGTON, D.C. – U.S. Senator Jerry Moran (R-Kan.) – ranking member of the Senate Veterans’ Affairs Committee – was alerted by the Department of Veterans Affairs (VA) of a problem with an electronic fax system that resulted in 875 files sent to the VA Eastern Kansas Health Care System from community care providers to go missing.

These files dated as far back as June 11, 2024, and contained medical documentation, care referrals, authorizations for care and other information needed for the coordination of veteran health care.

“I have asked VA to quickly review every file and take all appropriate actions to mitigate patient harm that has or may result from this system failure,” said Sen. Moran. “I have also asked VA to quickly review each of the other 27 health care systems across the Veterans Health Administration that use this same electronic fax system in order to identify similar issues and assist any patients whose care has been negatively impacted. My office will remain in contact with VA until the full scope of this problem is known and all necessary corrective actions are taken.”

Any veteran concerned this issue may have caused a delay in their care should contact their VA care team. If a veteran needs further assistance, they should reach out to Sen. Moran’s office here.

# # #