Isakson: Secretary of Veterans Affairs Must Improve Accessibility to Health Care

WASHINGTON – In the first Senate Veterans' Affairs Committee hearing for the 115th Congress, U.S. Senator Johnny Isakson, R-Ga., vowed that the committee will continue to work in the bipartisan fashion that has allowed for past success during Isakson’s tenure as chairman.

Isakson laid out his goals for reforming the Veterans Choice program and significantly lowering wait times on veterans’ appeals while continuing to work to empower veterans’ accessibility to health care.

Isakson committed to working together as partners with the U.S. Department of Veterans Affairs (VA) to solve problems at the VA by looking at them from every perspective to see to it that it’s “the best health care system there can be for our veterans.”

During the hearing, called to consider the pending nomination of David Shulkin, M.D., to be secretary of the VA, Isakson called Shulkin the right person to head up the VA. Isakson shared a personal anecdote about Shulkin, who has served as under secretary for health for the VA since July 2015.

Isakson described his first meeting with Shulkin, on a flight from Atlanta, Ga., to Washington, D.C., where Shulkin introduced himself, and Isakson requested that he contact a Georgia constituent who had recently shared with Isakson concerns regarding the VA.

Describing the actions that occurred next, Isakson said, “[When] I got to the office the next morning, Dr. Shulkin had not only called [the constituent] but… spent about three hours on the phone with him. I had a call from Dr. Shulkin to let me know he talked to him and a call from the doctor to let me know how satisfied he was that Dr. Shulkin cared enough to call him.

“That’s what you look for – that’s the tender love and care that we look for in all executives that’s rarely ever there,” Isakson continued. “In a job like veteran’s health care, that type of service and attitude is important. So, I also want to remind David of what he did that day. That’s the day I knew if I could cast a good vote for him, I would.”

Isakson opened today’s hearing by recognizing all of the veterans and Veterans Service Organizations in the room. “You are the reason we’re here, to make sure we get the VA working as efficiently as we can. And we thank you for your service to the country.”

Isakson went on to discuss his goals of helping ensure accessibility to health care for veterans through the popular Veterans Choice program and clarified that he has no intent of privatizing the department. “We’re about making health care more available to veterans through implementation in the private sector and the [VA].” He emphasized, “We don’t want to privatize it. We want to empower it.”

Isakson also pointed to the great work left to be accomplished regarding the length of wait times for appeals claims after helping ensure the choice program is on-track. “We have one goal that we have and that’s to get the wait time on appeals down. And I mean, way down.”

Isakson encouraged the committee to work in conjunction with appropriators and the VA to take all possible steps to speed up the process. He stated, “I’m committed to accomplishing those two things in this two-year term on the committee.”

Click here to view Isakson’s opening remarks online.

David Shulkin, M.D., FACP, is board certified in Internal Medicine and a Fellow of the American College of Physicians. Prior to serving as under secretary for health for the VA, he was president of Morristown Medical Center and president and CEO of Beth Israel Medical Center in New York City. 

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The Senate Committee on Veterans’ Affairs is chaired by U.S. Senator Johnny Isakson, R-Ga., in the 115th Congress. Isakson is a veteran himself – having served in the Georgia Air National Guard from 1966-1972 – and has been a member of the Senate VA Committee since he joined the Senate in 2005. Isakson’s home state of Georgia is home to more than a dozen military installations representing each branch of the military as well as more than 750,000 veterans.